At Underwear Zone, we stand behind our Gaelic sports and athletic performance wear. If you’re not completely satisfied with your purchase of our base layers, training tops, or other sportswear, we’re here to help with our straightforward returns process.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order, provided they are:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns on GAA gloves, caps, and headwear unless they are defective or incorrect items. All kids’ base layers and undergarments must have original hygiene seals intact for returns.

How to Return an Item

  1. Initiate your return: Email us at [email protected] with your order number and return request within 15 days of delivery
  2. Pack your items: Securely package the unworn merchandise with all original tags and packaging
  3. Ship your return: Send to our Anchorage facility using a trackable shipping method (return shipping costs are the customer’s responsibility)
  4. Wait for processing: Allow 3-5 business days for processing once we receive your return

Exchange Process

For size exchanges on our performance gear (hoodies, tracksuit bottoms, etc.):

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement item and size in your email
  3. We’ll ship your replacement once the original item is received (additional shipping charges may apply for international exchanges)

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Note that:

  • Original shipping fees are non-refundable
  • International returns may be subject to customs deductions
  • PayPal refunds may take 1-2 additional days to process

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Underwear Zone Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Size Exchange/Defective/Other]
Preferred resolution: [Refund/Exchange to Size XX]

Please advise on next steps. I understand I’m responsible for return shipping costs unless the item is defective or incorrect.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Return Shipping Address

Underwear Zone Returns
7941 Alpine View Circle
Anchorage, AK 99507
United States

Sports Family Tip: For fastest processing during peak Gaelic football/hurling seasons, include a printed copy of your order confirmation in your return package.

Questions? Contact our team at [email protected] – we’re here to help you stay focused on your game!