Welcome to Underwear Zone’s FAQ section! We’ve compiled answers to the most common questions about our performance sportswear, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].
About Our Products
What types of sportswear do you specialize in?
We specialize in high-performance sportswear for Gaelic sports and active lifestyles. Our product range includes:
- Base layers for optimal performance
- GAA gloves and headwear
- Gaelic football and hurling/camogie gear
- Boys’ and girls’ activewear (hoodies, t-shirts, shorts, tracksuit bottoms)
- Kids’ sportswear collections
- Training tops and accessories
How do I choose the right size for my child?
Our kids’ sportswear follows standard sizing charts. Please refer to the size guide available on each product page. If you’re between sizes or need specific measurements, we recommend sizing up for growing athletes.
Are your products suitable for competitive play?
Absolutely! Our Gaelic football, hurling, and camogie gear is designed to meet the demands of competitive play. Many of our products feature moisture-wicking technology, reinforced stitching, and flexible materials for optimal performance on the field.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Yes, we use industry-standard encryption to protect all your payment information. Your security is our top priority.
Can I change or cancel my order after it’s placed?
We process orders quickly to get your sportswear to you fast. If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship to?
We ship worldwide* from our warehouse in Anchorage, Alaska. (*Some Asian and remote regions may be excluded. Contact us if you’re unsure about delivery to your location.)
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: Via EMS on orders over $50 USD, delivered in 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to monitor your package every step of the way.
What if my package is delayed?
While we work with reliable carriers, occasional delays can happen, especially in remote areas. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate.
Are there any additional fees for international orders?
International customers may be subject to local customs charges or import taxes, which are the responsibility of the recipient. These fees vary by country and are not included in our shipping costs.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached.
How do I return an item?
Contact our customer service at [email protected] to initiate a return. We’ll guide you through our easy return process and provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Can I exchange an item for a different size or color?
Yes! We’re happy to help with exchanges. Contact us at [email protected] and we’ll guide you through the process. Please note that exchange availability depends on current stock levels.
Account & Technical Questions
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and follow the instructions to reset your password via email.
How do I update my account information?
Log in to your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and password.
Still Have Questions?
Our customer service team is dedicated to helping athletes and sports families get the gear they need. Don’t hesitate to reach out at [email protected] for any questions not covered here.
Ready to gear up for your next game? Shop our performance sportswear collection now!